Customer Service Representative (US Based/Remote)

South Africa - Remote (US timezones)

⚠️ Complete the following application and assessment to be considered for this position.Please make sure that you are using a Laptop/Computer 💻  as there will be a written assessment ✍️ as part of your application.

WeFindWork connects exceptional customer service professionals with ambitious, growing US companies that understand the value of outstanding service. We partner with small to mid-sized businesses seeking articulate, professional candidates who can become trusted voices for their brands. As their primary customer contact, you'll transform inquiries into solutions, challenges into opportunities, and one-time interactions into lasting business relationships. This role puts you at the center of company growth stories, offering genuine career advancement opportunities while you help dynamic businesses scale and succeed.

What you'll do (Responsibilities)

As a Remote Customer Service Representative, your responsibilities will be dynamic and may vary depending on the specific client and industry. However, core duties will include:

  • Responding to customer inquiries via various channels (e.g., email, chat, phone) in a professional and timely manner.

  • Diagnosing and resolving customer problems efficiently and effectively.

  • Providing accurate information regarding products, services, and company policies.

  • Assisting with billing queries and payment-related issues.

  • Collaborating with internal teams to escalate complex issues and ensure timely resolution.

  • Adapting to new tools, processes, and client-specific requirements as needed.

What we're looking for (Requirements)

To be successful in this role, you should possess the following:

Experience:

Minimum: 1 year of experience in a customer service or customer support role. The specific experience level required will depend on the client's needs.

Technical & Remote Work Readiness:

  • 💻  Computer: Reliable Working PC/Laptop, with a fully functioning video/web camera. Minimum of Core i3 with at least 8 GB RAM (or equivalent). We do not allow Tablets, Chromebooks, or Smartphones.

  • 🛜 Internet: Stable fiber internet connection with an Ethernet line, providing a minimum of 20Mbps upload and download speed, and a backup ISP to ensure continuous connectivity.

  • 🎧 Headset: High-quality, reliable headset with noise-canceling capabilities.

  • 🏡 Work Environment: A quiet and dedicated workspace free from distractions.

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving abilities and attention to detail.

  • Proficiency in Microsoft Office 365 tools (e.g., Outlook) or Google Workspace tools (e.g., Gmail).

  • Familiarity with communication platforms such as Slack.

  • Ability to work independently and manage time effectively in a remote setting.

  • Adaptability and willingness to learn new systems and processes quickly.

Availability:

  • Willingness to work according to US time zones (Eastern Standard Time - EST, Central Standard Time - CST, Pacific Standard Time - PST).

Compensation:

  • Willingness to earn between $4 - $6 USD per hour, depending on experience and client requirements.Second item

  • Between R11 000 to R16 000 per month

Benefits:

  • Fully remote role with flexibility within US business hours.

  • Significant career growth opportunities through exposure to US-based companies and diverse industries.

  • Gain valuable international work experience.

  • Opportunity for professional development and skill enhancement.

  • Competitive hourly compensation in USD.

Bonus Points:

  • Experience supporting US-based clients or prior call center experience is a strong plus.